Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of cleaning services by Ballarat Stylist Chic ("we," "us," "our") to the client ("you," "your"). By booking a service with us, you agree to be bound by these Terms.

1. Booking and Confirmation

• All bookings must be confirmed in writing (email, text, or booking platform) before a cleaning appointment is scheduled.

• A quote is valid for 14 days from the date it is issued and is based on the information provided by the client. Quotes may be adjusted if the property's actual condition differs from what was described.

• We reserve the right to decline or cancel a booking at our discretion, including for reasons of safety, unsuitable conditions, or unreasonable requests.

2. Pricing and Payment

• Prices quoted are subject to change with reasonable notice.

• Payment is due on completion of service within 2 days of invoice via bank transfer, cash or credit card (1.5% fee applies).

• Late payments may incur a late fee of 5% per month or a flat fee of $145.

• Additional charges may apply for extra services, excessive mess, or time beyond the originally quoted scope.

• We reserve the right to suspend future services if an account is significantly overdue.

3. Cancellations and Rescheduling

• We require at least 48 hours' notice to cancel or reschedule an appointment without charge.

• Cancellations made with less than 24 hours' notice may incur a cancellation fee of 25% of the service cost.

• If our team is unable to access the property at the scheduled time through no fault of our own, a lockout fee of $25 may apply.

• We reserve the right to reschedule appointments due to staff illness, weather, or other circumstances beyond our control, and will provide as much notice as possible.

4. Access to Property

• You are responsible for providing safe and reasonable access to the property at the scheduled time (keys, entry codes, alarm instructions, parking, etc.).

• If access cannot be arranged, the appointment may be treated as a late cancellation and charged accordingly.

• Any alarm codes, keys, or access details provided will be kept confidential and used solely for the purpose of delivering services.

5. Scope of Services

• Services provided will be as agreed at the time of booking or as set out in your service plan/quote.

• Tasks outside the agreed scope (e.g., deep cleaning, exterior windows, carpet shampooing, biohazard cleanup) are not included unless specifically requested and quoted separately.

• We do not move heavy furniture or appliances unless agreed in advance, and we are not liable for damage caused while moving items at the client's request.

6. Client Responsibilities

• Please secure or disclose the location of fragile, valuable, sentimental, or hazardous items prior to service.

• Pets should be secured or the client should advise our staff of any pets on the property for safety reasons.

• Please inform us in advance of any areas that should not be cleaned or entered.

• Any equipment or cleaning products you request us to use are used at your own risk.

7. Liability and Damages

• We are fully insured with insurance covering accidental damage caused directly by our staff during service.

• Any damage or breakage must be reported within 24 hours of the service for a claim to be considered.

• We are not liable for:

  • Pre-existing damage or wear and tear.

  • Damage resulting from faulty, fragile, or improperly installed fixtures.

  • Items not disclosed as fragile or high value prior to service.

  • Loss or damage arising from inaccurate information provided about the property.

• Our total liability for any claim is limited to the cost of repair or replacement, up to a maximum value of the service.

8. Satisfaction Guarantee

• If you are not satisfied with any part of the service, please notify us within 24 hours so we can arrange a re-clean of the affected area at no additional cost.

• Refunds are not offered once a re-clean has been declined or completed, except at our discretion.

9. Health and Safety

• We reserve the right to refuse to clean any property that presents a health or safety risk to our staff, including but not limited to pest infestations, biohazards, hoarding conditions, or aggressive pets/persons.

• Staff will not perform tasks that require working at unsafe heights or handling hazardous materials outside standard cleaning products.

10. Staff Conduct and Non-Solicitation

• Our staff are trained, and where applicable, background-checked and insured.

• Clients agree not to directly hire or solicit any staff member introduced to them through our business for private work outside of our company for a period of 12 months following their last service or pay a placement fee of $500 if they do so.

11. Privacy

• Personal information collected (contact details, access instructions, payment information) is used solely to provide and manage our services and will not be shared with third parties except as required to deliver the service or by law.

12. Termination

• Either party may terminate an ongoing service agreement with 7 days with written notice.

• We reserve the right to terminate services immediately in cases of non-payment, unsafe conditions, or abusive behaviour toward staff.

13. Changes to Terms

• We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

• These Terms are governed by the laws of Victoria, and any disputes will be subject to the jurisdiction of the courts in that region.

15. Contact

For questions about these Terms, please contact us.